# IT support

> IT support at ellul.ai: £35 per user a month, a fixed price agreed in writing before work starts, never charged by the hour. A small team with no IT person.

- Price: £35 per user a month (per-item)
- Time: Monthly, rolling
- Page: https://ellul.ai/services/it-support

## What is included
- Help desk for your team
- Devices, accounts and backups looked after
- Security updates managed

## How many people are asking for it
227 posts on Reddit asked to hire someone for IT support between November 2025 and November 2026, 157 of them in the last 90 days, most on r/msp, r/sysadmin, r/freelance_forhire.

## Paid separately, at cost
- Microsoft 365 or Google Workspace licences, billed by the vendor
- New devices, repairs and parts, at cost
- Backup storage or security software licences, where needed, billed by the vendor

## What the buyer supplies
- Admin access to your email, accounts and devices
- A list of staff, devices and software
- A named person to approve changes

## What the price does not cover
- Remote support only; on-site visits are not included
- Faults in a supplier's own system are raised with that supplier
- No system can be promised safe from every attack

Get a written fixed quote: https://ellul.ai/services/it-support#quote