{"service":{"id":"helpdesk-setup","name":"Help desk and live chat setup","url":"https://ellul.ai/services/helpdesk-setup"},"ellul_ai":{"price":495,"currency":"GBP","basis":"one-off","unit":null,"includes":["Shared support inbox with your email address connected","Live chat on your website, routed to the right person","Saved replies, tags and response-time targets set","Help centre with your first ten answers written"],"time":"3 to 5 days"},"read_on":"2026-11-06","fx_to_gbp":{"GBP":1,"USD":0.75,"EUR":0.86},"market":{"counted":0,"median_gbp":null,"p25_gbp":null,"p75_gbp":null},"counted":[],"facts":{"pay_separately":["The help desk licence (Zendesk, Freshdesk, HubSpot, Crisp or similar), paid to the vendor"],"needs_from_you":["Admin access to your email domain and your website","Who handles which questions, for routing chat and email","The ten questions customers ask most, with your answers"],"limits":["Ten help centre answers written; more are quoted","Team training is not included; the work is the configuration and first articles","Response-time targets are set in the tool; meeting them depends on your team"],"rules":[{"fact":"Under UK PECR as amended on 5 February 2026, storing or reading information on a visitor's device, as cookies and tracking tags do, needs clear information and consent unless a Schedule A1 exception applies.","source_name":"Privacy and Electronic Communications (EC Directive) Regulations 2003, Schedule A1 (legislation.gov.uk)","source_url":"https://www.legislation.gov.uk/uksi/2003/2426/schedule/A1"}],"cheaper_route":[]},"not_counted":[]}