# Help desk and live chat setup

> Help desk and live chat setup at ellul.ai: £495, a fixed price agreed in writing before work starts, never charged by the hour. A team answering customers from one personal inbox

- Price: £495 (one-off)
- Time: 3 to 5 days
- Page: https://ellul.ai/services/helpdesk-setup

## What is included
- Shared support inbox with your email address connected
- Live chat on your website, routed to the right person
- Saved replies, tags and response-time targets set
- Help centre with your first ten answers written

## What other providers charge
No provider read publishes a fixed price for this on the same basis. Every price with its source: https://ellul.ai/services/helpdesk-setup/readings.json

## How many people are asking for it
221 posts on Reddit asked to hire someone for help desk and live chat setup between November 2025 and November 2026, 112 of them in the last 90 days, most on r/freelance_forhire, r/B2BForHire, r/sysadmin.

## Paid separately, at cost
- The help desk licence (Zendesk, Freshdesk, HubSpot, Crisp or similar), paid to the vendor

## What the buyer supplies
- Admin access to your email domain and your website
- Who handles which questions, for routing chat and email
- The ten questions customers ask most, with your answers

## What the price does not cover
- Ten help centre answers written; more are quoted
- Team training is not included; the work is the configuration and first articles
- Response-time targets are set in the tool; meeting them depends on your team

## Rules that apply
- Under UK PECR as amended on 5 February 2026, storing or reading information on a visitor's device, as cookies and tracking tags do, needs clear information and consent unless a Schedule A1 exception applies. Source: [Privacy and Electronic Communications (EC Directive) Regulations 2003, Schedule A1 (legislation.gov.uk)](https://www.legislation.gov.uk/uksi/2003/2426/schedule/A1)

Get a written fixed quote: https://ellul.ai/services/helpdesk-setup#quote